Frequently Asked Questions

How long does delivery take?

A. Due to the supply chain challenges in the world, our delivery times are usually between 7 to 15 working days. We seek your kind understanding. To accommodate you, all orders from us come with free shipping.

How do I track my order?

A. You can track your order via our tracking page. The tracking page can be followed online anytime, anywhere from 2-3 days after your order.

What should I do if I have not yet received my order?

A. Kindly contact us via our contact form. We will then find out for you what is going on with your order.

I want to exchange/return my order, how do I do this?

A. Do you want to exchange or return a product? This can be done within 14 days.
Send an email to support@ninebeau.com. However kindly read our Refund Policy before requesting for a refund.

What are the costs of returns?

A. To keep our prices as attractive and low as possible, returns to us are unfortunately at your own expense and there will be a $20 charges per product because of the payment portal that charge us a fee during the point of your purchase that we are not able to get a refund for.